Direct Sales Techniques
- Sales Staff In Retail Outlet
Description
Direct sales professionals must excel in dynamic communication to engage customers with clarity and persuasive impact. Mastery of customer service excellence, combined with in-depth product knowledge, guarantees a premium client experience and fosters trust. Expertise in advanced sales techniques such as KYC and deal closing is crucial for driving conversions while optimizing operational efficiency. Developing emotional intelligence and relationship-building skills is key to nurturing enduring client partnerships. Moreover, proficiency in conflict resolution and time management is critical for overcoming challenges and maximizing productivity. Maintaining impeccable sales etiquette and professionalism ensures a polished and positive brand representation. All these aspects will be covered to elevate your skills.
Overview
- Effective Communication
- Customer Service Excellence
- Product Knowledge
- Sales (KYC & Closing deals) Techniques
- Operational Efficiency
- Emotional Intelligence
- Relationship Building
- Conflict Resolution
- Time Management
- Sales Etiquettes & Professionalism
Overview


Effective Communication
- Verbal & Non-verbal
- Active Listening
- Persuasion Skills
- Closing the Sale deals
- Handling Difficult Customers
- Sales Analytics

Customer Service Excellence
- Personalized Experience
- Share Deals & Offers
- Empathy

Product Knowledge
- Upgrade Yourself
- Case Studies
- Handling Objections
- Compare Deals / Features with Competitors

Sales (KYC & Closing deals) Techniques
- Opened Ended Questions
- Engage Customer by Creating Dreams or Identify Fears
- Cross Selling

Operational Efficiency
- Streamlined Process
- Task Prioritization

Emotional Intelligence
- Self Awareness
- Social Awareness
- Relationship Management

Relationship Building
- Follow Up
- Loyalty Program
- Regular Media Engagement

Conflict Resolution
- Listen to the Customer First
- De-Escalation Techniques
- Use Positive Language
- Involving Management

Time Management
- Plan your Day
- Prioritize Hot Sales Deals
- Efficient Multitasking

Sales Etiquettes & Professionalism
- Dress Code / Attire Adherence
- Punctuality
- Professional Behavior
