Direct Sales Techniques

  • Sales Staff In Retail Outlet
(Banking / Departmental Stores / Clothing / Jewellery / Cosmetics etc.)

Description

Direct sales professionals must excel in dynamic communication to engage customers with clarity and persuasive impact. Mastery of customer service excellence, combined with in-depth product knowledge, guarantees a premium client experience and fosters trust. Expertise in advanced sales techniques such as KYC and deal closing is crucial for driving conversions while optimizing operational efficiency. Developing emotional intelligence and relationship-building skills is key to nurturing enduring client partnerships. Moreover, proficiency in conflict resolution and time management is critical for overcoming challenges and maximizing productivity. Maintaining impeccable sales etiquette and professionalism ensures a polished and positive brand representation. All these aspects will be covered to elevate your skills.

Overview

  • Effective Communication
  • Customer Service Excellence
  • Product Knowledge
  • Sales (KYC & Closing deals) Techniques
  • Operational Efficiency
  • Emotional Intelligence
  • Relationship Building
  • Conflict Resolution
  • Time Management
  • Sales Etiquettes & Professionalism

Overview

Effective Communication

  • Verbal & Non-verbal
  • Active Listening
  • Persuasion Skills
  • Closing the Sale deals
  • Handling Difficult Customers
  • Sales Analytics
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Customer Service Excellence

  • Personalized Experience
  • Share Deals & Offers
  • Empathy
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Product Knowledge

  • Upgrade Yourself
  • Case Studies
  • Handling Objections
  • Compare Deals / Features with Competitors
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Sales (KYC & Closing deals) Techniques

  • Opened Ended Questions
  • Engage Customer by Creating Dreams or Identify Fears
  • Cross Selling
Sales (KYC & Closing deals) Techniques Image

Operational Efficiency

  • Streamlined Process
  • Task Prioritization
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Emotional Intelligence

  • Self Awareness
  • Social Awareness
  • Relationship Management
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Relationship Building

  • Follow Up
  • Loyalty Program
  • Regular Media Engagement
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Conflict Resolution

  • Listen to the Customer First
  • De-Escalation Techniques
  • Use Positive Language
  • Involving Management
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Time Management

  • Plan your Day
  • Prioritize Hot Sales Deals
  • Efficient Multitasking
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Sales Etiquettes & Professionalism

  • Dress Code / Attire Adherence
  • Punctuality
  • Professional Behavior
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