Fast Track Session

Beginners
Retail Outlet Staff
Students

Description

The Fast Track Training program is tailored for high school seniors and university students, preparing them to transition seamlessly into the professional realm. This comprehensive session immerses young professionals in workplace culture, ethics, and forward-thinking strategies, equipping them with vital skills and a competitive edge as they embark on their career journeys.

Overview

Communication Skills
Negotiation Skills
Time Management
Customer Services
Personal Hygiene and Image
Self Motivated and Attitude

Overview

Communication Skills

Active Listening
Verbal Communication
Non-Verbal Communication
Empathy & Emotional Intelligence
Building Rapport
Handling Objections
Questioning Techniques
Closing Techniques

Communication Skills Image

Negotiation Skills

Types of Negotiation:

- Distributive (Win-Lose)
- Integrative (Win-Win)

Preparation & Planning
Presenting Offers
Handling Objections
Persuasion Techniques
Closing the Deals
Ethical Considerations
Handling Difficult Situations

Negotiation Skills Image

Time Management

Benefits:

- Increased productivity
- Reduced stress

SMART Goals
Planning & Scheduling
Task Management
Adaptability
Prioritize Tasks
Effective Delegation
Time Tracking
Stress Management
Work Life Balance
Using G Technology

Time Management Image

Customer Services

Know Your Customers
Effective Communication Skills
Product Knowledge
Problem Solving Skills
Time Management
Professionalism
Handling Difficult Customers
Customer Feedback
Sales Skills
Teamwork

Customer Services Image

Personal Hygiene and Image

First & Last impression
Basic Personal Hygiene
Grooming Standards
Appropriate Attire
Professional Appearance
Tidy Surroundings
Body Language/ Posture
Health & Wellness

Personal Hygiene and Image Image

Self Motivated and Attitude

Self Motivated
SMART Goals
Positive Attitude
Self Disciplined
Adaptability

Self Motivated and Attitude Image